2012-07-30
New call center to help customers get familiar with infotainment system
IntelliLink debuted on the 2012 Verano luxury sedan and is currently available for the Regal luxury sport sedan and LaCrosse luxury sedan. Designed to be used with two hands on the wheel as often as possible, IntelliLink’s layout was created with an emphasis on minimizing distractions. New features for 2013 integrate more functionality into the system’s voice control commands.
Using the Pandora Internet radio app interface when paired with a smartphone, owners of 2013 models can tune to a favorite station solely by voice command. Likewise, saying “More like this” while an iPod or other USB media device is playing generates a random music playlist based on the current song.
The “More like this” feature uses Gracenote media database technology to identify artist and song titles. For 2013, Gracenote’s album cover art display capability expands to include genre and artist art.
“As smartphones that stream and hold music grow ever more popular, we want to ensure Buick customers have connectivity that’s both intuitive and safe to use,” said IntelliLink lead engineer Tony Kraatz. “These updates make it easier to access the songs they love.”
Other IntelliLink updates include added features for SiriusXM satellite radio, a subscription to which is included for three months with every Buick. SiriusXM Tune Select allows drivers and passengers to tag an artist or song name, triggering an on-screen notification whenever a favorite tune plays on any SiriusXM channel.
For most Buick models, SiriusXM Travel Link takes the provider’s services beyond radio, offering nearby fuel prices, movie theater show times, and weather reports. For vehicles with navigation, the driver will have the option of mapping a route directly to a selected gas station or movie theater.
To speed the use of IntelliLink and keep the driver’s eyes on the road, a new “Quick Info” icon allows access to the most popular features, including SiriusXM Travel Link features, audio info and turn-by-turn navigation. An added “Transfer to Private” icon allows a Bluetooth-paired phone call to be moved off the vehicle’s speakerphone.
In addition to upcoming in-car updates, Buick has created a support network for customers who need help familiarizing themselves with new IntelliLink technology. Based in Austin, Texas, the Customer and Relationship Service (CARS) Infotainment Customer Support Team will provide one-on-one guidance for owners.
“Our next generation infotainment customer will demand a higher level of service, support and solutions due to their interactive technical experience,” said Brian Sweeney, U.S. vice president of Buick Sales and Service. “This is one more way that we are working to deliver an exceptional customer service experience.”
Dedicated specialists at CARS will be trained to provide customers the quick and thorough support they need. New 2013 Buick models will begin arriving at dealerships later this year."
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